Vivid Refund Policy

REFUND POLICY

MEMBERSHIP AND BILLING. You hereby agree that, upon Your subscription to Vivid.com, depending on the membership options You choose, You may be subject to certain immediate and automatically recurring charges which shall be billed to Your credit card, unless You cancel Your subscription under the terms and conditions of this Agreement. The charges, if any, which You will incur, and hereby authorize, are as follows:

(a) Trial Subscriptions. You may subscribe to Vivid.com for a specific period of time, under the then current billing terms (as set forth on the sign-up page of Vivid.com) ("Trial Subscription").

(b) Automatic Renewal of Trial Subscription to Monthly Membership. All Trial Subscriptions shall renew, automatically and without notice, to a Monthly Membership. Paid Trial Subscriptions will renew monthly at the Monthly Membership Rate selected by You.

(c) Automatic Renewal of Monthly Membership. All Monthly Memberships shall renew, automatically and without notice, for successive periods of approximately one (1) month, commencing upon the expiration of the Trial Subscription, and continuing thereafter for successive periods of approximately one (1) month, unless and until this Agreement is canceled by You or the Company in accordance with the terms hereof. Each period of approximately one (1) month shall be referred to as the "Monthly Subscription Period."

(d) Cancellation by Company. The Company may, at any time and at its sole discretion, cancel any Trial Membership or Monthly Membership.

(e) Cancellation of Automatic Renewal of Trial Subscription to Monthly Membership. TO CANCEL AUTOMATIC RENEWAL AT THE END OF THE TRIAL SUBSCRIPTION, YOU MUST NOTIFY THE COMPANY PRIOR TO THE END OF THE TRIAL PERIOD, BY CONTACTING THE COMPANY BY E-MAIL, TELEPHONE OR U.S. MAIL.

(f) Cancellation of Automatic Renewal of Monthly Membership. TO CANCEL AUTOMATIC RENEWAL OF YOUR MONTHLY MEMBERSHIP AT ANY TIME, YOU MUST NOTIFY THE COMPANY BY E-MAIL, TELEPHONE, OR U.S. MAIL.

(g) Cancellations Effective Upon Receipt By Company. All cancellations received by the Company will be effective upon receipt.

(h) Credit Card Charges Authorized. If you select any paid Trial or Monthly Subscriptions, You hereby authorize the Company to charge Your credit card (which You hereby acknowledge was entered by You into the sign-up page) to pay for the ongoing Subscription Fees to Vivid.com at the then current Subscription Rate. You further authorize the Company to charge Your credit card for any and all purchases of products, services and entertainment available through, at, in or on, or provided by, Vivid.com. You agree to be personally liable for all charges incurred by You during or through the use of Vivid.com. Your liability for such charges shall continue after termination of Your membership.

(i) Automatic Credit Card or Debit Card Debit. All charges to Your credit card or debit card for Paid Trail Subscription and/or the Monthly Membership, under the terms and conditions of this Agreement, will be made in advance by automatic credit card or debit card debit and you hereby authorize the Company and its agents to process such transactions on Your behalf.

(j) Billing Support. You may access the customer support department by visiting the support website, http://support.vivid.com:

(j) all questions regarding billing for the site membership

(jj) how to request a refund.